Terms of Service – Flite pay monthly website plans

(Subject also to the Frankman Terms & Conditions)

When placing an order online with Frankman Design Ltd you agree and are bound to the terms and conditions outlined below. Frankman Design Ltd reserve the right to amend these terms and conditions at any time.

 

Flite Websites

All new Flite pay monthly websites clients require the Starting fees to be paid and a monthly payment agreement to be set up prior to work commencing. As soon as we have confirmation of setup we commence work. The starting fee is taken to secure our time to start the project, your first month’s payment will be taken on either the 1st or the 15th of the month, whichever date is occurs first following your website launch.

Frankman Design Ltd requires you to supply all the relevant and agreed content to be added to your website. You may also supply images and we can also supply stock images free of charge, the number of images provided by us is limited at our discretion. All text and images submitted must be free of copyright and Frankman Design Ltd accepts no responsibility for any infringement of copyright law arising from any text or images used on your site. We also supply professional copywriting on the premium plan.

Expected completion timeframe on most websites is around 7 days however if the content is not provided this may delay completion. Frankman Design Ltd reserves the right to refuse to handle in any way, material that may be deemed offensive, illegal or controversial.

 

Late Payment Fee

Frankman Design Ltd will charge a £10 late payment administration charge for any late invoices, that exceed 14 days or over. This fee will be applied automatically, and we reserve the right to collect this fee automatically via Direct Debit.

If any payment exceeds 30 days, we reserve the right to apply an extra £15 late payment fee, on top of the ‘late payment administration charge’ and reserve the right to take this payment automatically. Frankman Design Ltd also reserves the right to suspend your services.

 

Website Suspension

The website can be ‘suspended’ if (but not limited to) there is Late Payment, Refusal of Payment, Cancelled monthly payment, Inappropriate/Illegal Content on the website, or for any reason management deem necessary. We do not have to notify you if your site has been suspended and can be done at any time, down to the discretion of Frankman Design Ltd.

For any downtime caused by ‘Website Suspension’ or any lost profits and emails, we will not be held responsible for any liability in any way. Payments will be still collected as usual during any type of ‘website suspension’.

In the case of a Website Suspension, the following will be affected:

  • Your website will be marked as ‘Suspended’, and you will not be able to access your site, and neither will the public.
  • Frankman Design Ltd holds full right to keep a website suspended, for any reason we deem necessary.

 

Termination

There is no contract legally binding between the client and Frankman Design Ltd. 

Either the client or Frankman Design Ltd may terminate this agreement up to 30 days prior to the last day of the minimum agreement term. The client cannot terminate this agreement until all payments due to The Company have been paid in full for the respective month.

Cancellation by the client needs to be written in an email to flite@frankman.co.uk and 4 weeks’ notice is required. 

Domain name can be transferred with an admin fee of £25+vat payable by the client to Frankman Design Ltd. All external transfer fees of the domain name applicable by third parties will be payable by the client.

The website and all associated website files hosted on the Frankman Design servers will remain the property of Frankman Design Ltd and the client will have no right to these files or the migration of these files. Website files will only be considered for release after either 12 continuous monthly payments or the equivalent of 12 months’ payment relating to the clients plan. A breakdown of costs and charges can be provided upon request.

Upon termination, you will have 14 days to take the content from the existing site if a new site is being built elsewhere, before the website is erased and removed from our servers.

No refunds are given whatsoever, the ownness is on the client to provide content and to work to get the website live, refunds may be given by Frankman Design Ltd in exceptional circumstances and will be judged by only either the Directors of Frankman Design Ltd. 


Domain Names

Any new domain names registered will be under the ownership and control of Frankman Design Ltd. The customer can request ownership and transfer of domains. The domain name can be transferred with an admin fee of £25 (+vat). This can be done at any time.

All domain renewals are included in your pay monthly plan, but only if the domain remains under the ownership and control of Frankman Design Ltd. Frankman Design Ltd takes no liability for any loss of profit or website downtime caused by the expiration of domain names or other technical faults caused by any third party or domain registrar.

Website Plans come with 1 free domain name, which is either an available (.co.uk) or (.com) domain name. Other domain names may occur an additional fee, we will advise if this is the case.

If you currently own a domain name, it can be transferred to us to enable to free and automatic renewals. Whilst we do guide you through the process it is your responsibility to ensure the transfer works.

Domains with existing mailboxes that are transferred to Frankman Design Ltd, will need to be subject to a review by our website team, prior to any transfer and arrangement.

 

Email Forwarders

All flite website plans include e-mail forwarders. E-mail forwarders are created, managed and renewed by us. E-mail forwarding services on your domain name are available whilst Frankman Design Ltd manage your domain. We are not responsible for the content and material sent or received in your e-mail account(s). It is your responsibility to manage your own e-mails and your own email disclaimer(s);

 

On-going Service

Hosting, technical maintenance, WordPress / plug in / security updates, and all the general upkeep services shall be provided by Frankman Design Ltd, as part of the pay monthly plan.

Whilst Frankman Design Ltd takes extensive measures to ensure that the customer does not experience any disruption of service, we cannot accept liability for disruption of service caused by factors that are outside of our control.

Website amends undertaken by Frankman Design Ltd, relate to changes to text, images, and contact information are included as time slots depending upon your chosen plan. 

Website amendments and support tickets are carried out during our working hours, Monday to Friday from 9am to 3.30pm. Frankman Design Ltd endeavor to deal with tickets in line with your plans agreed response time, we will always advice of any delay. Website amendments and support tickets are subject to a fair use policy and review, client websites and accounts may be subject to review if we feel the system is exploited or unfairly used.

All amendment requests are to be submitted via our ticketing support system, all amendment times are completed in 15-minute time blocks. The time taken allocated is at our discretion and subject to fair use. We report all time taken, and a balance of remaining time is given when completed work is reported.

Requests that fall outside of what is considered to be an amend, such as new pages, re-branding, or additional functionality will be treated as a bespoke service and will be quoted and billed as such. Additional pages may result in your monthly plan charges changing.

In the event that a website fault occurs as the result of amendments made by the customer, a request may be made to Frankman Design Ltd to rectify the fault and will be quoted and billed based upon our standard agency fees.

 

SEO / Search Engine Optimisation

Frankman Design Ltd use industry-recognised SEO practices. We are an experienced agency and work with clients to our best practice guide with a view to achieving the best results. Frankman Design Ltd does not hold any control over search engine rankings and therefore cannot guarantee any specific results. Frankman Design Ltd cannot force or predict changes in search engine practices that may cause loss of positioning.

We vow to achieve the best SEO results relevant to your plan, and work with clients on a one to one basis to avoid competing websites.

Frankman Design Ltd use proven, practiced, and ethical optimsation techniques, however we take no responsibility for loss of traffic or rankings associated with third-party SEO companies or software.

 

Additional Plugins 

All websites are strictly monitored for security purposes and are therefore restricted to only Frankman Design Ltd approved plug ins. If you require an additional plug in please speak to our website team who will need to review and approve the plug in. There may also be an additional fee for the plug in installation. Frankman Design Ltd do not accept any responsibility or liability for any website downtime or outage, as a result of the installation of any additional plugs ins.

 

Integrations

WordPress is the world’s most adaptable website platform and can be integrated with a huge selection of third-party services. It would be impossible to provide and maintain a list of all the services available. Please check with our website team who can advise the compatibility of any third-party services you require. Frankman Design Ltd do not accept any responsibility or liability for any website downtime or outage, caused by third-party services. Nor do we have any control over their service or customer experience.

 

Other agencies

Frankman Design Ltd recognise that you may wish to work with an external / other agency to act for your business. If other agencies require access to your website, we will provide them with an additional log in for security purposes. 

 

50 point check

Frankman Design Ltd performs a 50 point check on every website before it goes live. You are still responsible for checking you are receiving form submissions.

Frankman, Website Design, Logo Design, Torquay